1. General Information

DigitalSkillset strives to ensure that all of our customers are satisfied with the services we provide. However, if for any reason you are not satisfied, we offer a refund under certain conditions. By using our services, you agree to the terms of this Refund Policy.

2. Refund Eligibility

Refund requests are accepted only under specific circumstances. To be eligible for a refund, the following conditions must be met:

• You must request a refund within 30 days of purchase.
• The service has not been fully delivered or accessed.
• You have followed the instructions provided by DigitalSkillset to resolve the issue before requesting a refund.

3. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• If you have accessed or completed the service (such as courses, workshops, or digital resources).
• If the issue is due to a technical issue on the user’s end (e.g., device compatibility, internet connectivity).
• If the service was provided as part of a free trial or promotional offer.

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps to request a refund:

• Contact our customer support team via email at [email protected].
• Provide a clear explanation of the reason for your refund request.
• Include your order or service details (e.g., invoice number, purchase date) to help us process your request quickly.

5. Refund Process

Once we receive your refund request, we will review your case and notify you of the decision within 7 business days. If your refund request is approved, the refund will be processed to the original payment method. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

6. Changes to This Refund Policy

DigitalSkillset reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated date at the top. It is your responsibility to review this policy periodically to stay informed about any changes.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please do not hesitate to contact us at the email provided below:

Email: [email protected]